Project Details: Phase 2 Clemency Application includes Online, Paper, and CRM

Internal Users Research: Journey Map, UX Lighting board*, Qual and Quan, and User Access Management Flows.

External User Research: Qual and Quan, + Rose, thorn and bud.
Technology: AEM/Adobe Experience Manager, AEM Core Forms, CRM Platform.

* UX Lighting board is combination of journey Mapping, card Sorting, workflow + task analysis, requirements gathering.