Project: IT Procurement System Modernization, PA Office of the Administration

Goal: Improve slow-moving IT procurement process.

Research Method:  Card sorting exercise with delivery center Delivery Center CIO’s, Executives and Finance Department.
Solution: Improved the IT procurement process + Workflow.
Result: increased procurement efficiency by 70%.
Technology: ServiceNow (In Production)

Project: IT Procurement System Modernization, PA Office of the Administration

Goal: Improve slow-moving IT procurement process.
Research Method:  Card sorting exercise with delivery center Delivery Center CIO’s, Executives and Finance Department.
Solution: Improved the IT procurement process + Workflow.
Result: increased procurement efficiency by 70%.
Technology: ServiceNow (In Production)

IT Procurement System collaboration group picture 1
IT Procurement System collaboration - card sorting picture 1
IT Procurement System collaboration - card sorting picture 2
IT Procurement System collaboration - card sorting picture 3
IT Procurement System collaboration group picture 2
IT Procurement System collaboration - card sorting picture 4
Previous

Keystone Design System
Next

Lori Listens Focus Group Sessions